Dear Readers, TRANS-SAD company was established in 1992. From the very beginning its founders had a very clear goal in mind - to create a company that would offer to its customers much more than forwarding services. The company values were based on the values which were very close to its founders, namely, reliability, professionalism and cooperation. They wanted their company to provide satisfaction and feeling of security to the customers, company that would win and then keep their trust. Sticking to these principal assumptions in practice, accompanied by careful choice of co-workers very soon bore fruit in a form of the well functioning team, able to meet even the most demanding customers' needs. All this contributed to the smashing success of the company. At the outset, the company concentrated its efforts on railway forwarding and agency services. Soon, the leading companies from chemical and petrochemical branches of industry have become our key customers. As the volume of transported goods increased we spread the network of our agencies as well as broadened the range of services which were offered by their means. Continuous company development and growing range of services, like introduction of forwarding and transportation by means of motor vehicles, led to changing our headquarters location. After takeover of a local transportation company in 1997, the company was moved to a new seat, at 2 L. Heyki Street, where currently, beside the headquarters, one can find the Forwarding Department and the parking space for our fleet of motor vehicles. The tangible evidence of our professionalism and our customers' confidence is granting us, on two occasions, the title of the "Reliable Partner" by the Honourable Board of Promotional Program, consisting of representatives of the Business Foundation, the Domestic Chamber of Commerce and the Minister of Finances. The effects of our work and numerous cases of customer satisfaction proved to be an incentive to even harder efforts and raising our services to higher levels. As of March 1, 1999 we finished the first stage of the planned for the next couple of years organization transformations, becoming a commercial company. Currently, since attracting first customers and occurrence on the local market we have been active in business for over nine years. Over this time period we have changed a lot, becoming a company active all over the country. We have a network of over forty branch offices located both inside the country and on its borders. We employ over two hundred people, most of whom are highly qualified professionals: customs brokers and forwarding agents. We have developed our activity in all market segments of forwarding business. Today we not only specialise in shipment of bulk cargo by means of railway; but also in organizing handling of goods (reloading; forwarding services (in a broad meaning of the word) by railway, sea and road; as well as organizing shipments of unusual, dangerous chemical materials. The unquestionable reason for pride of each TRANS-SAD employee is the fact that most customers who once put their trust on the unknown, at that time, and young company, still cooperate with us. Company's Future Continuous improvement, both as our operations and strategy are concerned, is an indispensable condition which TRANS-SAD must fulfil if it wants to provide growing satisfaction and feeling of security to customers who use company's services. This is also the only way to win and then keep their trust. Adapting to growing demands of market offers us an opportunity to provide services of higher and higher quality. The expertise of our employees and company strong standing on the Polish transportation market belong to unquestionable advantages of TRANS-SAD. As regards the future, the company will now concentrate on certification activities related to the quality standard of ISO 9001/2000. We are convinced that the implemented changes will allow us to provide even better service to customers and satisfy their requirements to even fuller extent. Although we are constantly concerned about our customers and the future of our company and we plan and make numerous investments, we never forget about the past. One thing will never change in our company. It is our corporate philosophy which was stated by the founders of TRANS-SAD. Every individual employee of the company is its strong supporter. That is why, with full responsibility, we state today that: