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Express Cargo USA LLC Freight Directory

United States, New York

Express Cargo USA LLC

NVOCC- full-service; personal effects and household goods, general and commercial cargo, as well as automobiles and boats

Services

NVOCC
full-service international shipper offering door to door service to Europe, the Far East, the Middle East, India, South America, the Caribbean, Africa, Asia and Australia.

NVOCC
general and commercial cargo, as well as automobiles and boats

Opening Hours

Monday
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Express Cargo USA LLC reviews & ratings: Review Company
Displeased, Overall:
My shipping experience with Express Cargo USA LLC was very poor. A lack of communication and customer service, a final cost that was triple the estimate, a shipping time that was much, much longer than the expected delivery time, a lack of shipment tracking that was promised from the outset - paired with a final delivery to the wrong location - make me unable to recommend Express Cargo USA to other potential customers.
Antonio, Overall:
I had the contents of my one bedroom apartment packed and loaded by Express Cargo. They had a relationship with a local moving company that happened to be a Van Lines agent. This made me feel very comfortable as I know my stuff would be in good hands. Packers took 3 1/2 hours before leaving. They used fresh materials and nothing broke during the process (thank goodness). Shortly after pickup, I received the final invoice. It was higher than the estimate, but I figured it would be since I couldn't sell my tv and stand at the last minute. They gave me a break on the final price and they raised my insurance slightly, which I appreciated. When I finally received my goods, the other moving team was very helpful and for a small tip even carried some boxes to the 3rd floor attic. As they were offloading, I was checking the goods for damage so I could get them to record it before leaving. Thankfully, everything came back in great shape and my wife was very relieved. Overall, the experience was a very good one and I've already recommended Express Cargo to some business associates that are interested in relocating as well. I hope this helps others.
Raad, Overall:
I've used Express Cargo to ship some boxes internationally including a flat screen TV , they've instructed me incase I am including a TV is to turn the TV Box inside out so that nobody recognize a valueble item is inside, and guess what happened, they place all the boxed i have on top of the TV wich was placed horizontaly as a base for the package, and the TV was damaged so badly, they ve sent me some photos to show the package and that how i knew, and evern though I have insurance on my shipment they refused to compensate me for their fault, they even did not respond to my emails, the bottom line is, yes Express Cargo will ship your stuff any where in the world BUT IT WILL BE DAMAGED TOO !!! WITHOUT NO COMPENSATION EVEN IF YOU HAVE INSURANCE WITH THEM !
Jose , Overall:
My shipment was shipped with Express Cargo USA, they picked up my goods at my home and shipped my stuff directly to Argentina, everything turned out OK, it took a week more than what they promised but I think that was not a problem for me knowing that the shipping lines do not always get to destiny on time. I think the price was right, I spoke with the sales person and told him I was on a budget and he tried to keep me under that. In my expierience it was a good job done.
Raad, Overall:
they damaged my goods so bad .. thousnads of dollars and they refused to take responsibility althought I had bought insurance for that purpose .. they told me that they had closed my file .. no response at all ...
Alex, Overall:
Moved from the Midwest to the UK. They were fine to deal with when you were talking to them, although they didn't always answer their phones. Our stuff did arrive about as intact as you could expect, but it took 12 weeks (they told us 6-7), and the bill was much higher than expected. They claim this is because our volume was a lot higher than the estimate from our inspection, because we had odd shaped items that left lots of wasted space on the palates they packed them onto for shipping. Not sure if I believe this, but if so we should have been given thorough warning before hand.
Sergio, Overall:
My wife and I moved to Berlin several months ago and shipped our goods with Express Cargo. Initially, we were dismayed that over 20 companies contacted us after we submitted the information online, but slowly, each of them dropped off as we maintained contact with Tom who was helpful and informative. We finally narrowed it down to 3 companies , but it was their A+ BBB rating that finally convinced me. Although moving day was long, the packers did an excellent job and we were relieved when they were finally gone. While our shipment was in transit, the documentation department gave us the estimated arrival date of our container along with the contact info of the company that would be delivering our goods. The people at Active Moving in Germany contacted us before the container actually arrived and being very prudent, I made sure everything was in place to avoid any complications. Iâ??m sure I bothered them after a while, but Iâ??ve never moved overseas before and was scared at some of the horror stories I had read about all moving companies in general. Thank goodness Express Cargo had coordinated some great companies to take care of us and looking back on the positive experience, we plan on using them to ship back to the US once my contract is over. Well done. Sergio Romero
Bob, Overall:
My family was forced to move to London for my job. I was concerned about which company to choose since all of them seem to have one negative or another against them. It came down to choosing the one with the best BBB reputation which was Express Cargo. Thankfull, the move went smoothly and Greens Removal in the UK did a great job of delivery. It arrived a week later than what was estimated, but I was just happy that it was all intact so I didn't mind the slight delay. All in all, a good service and as long as they are competitive, I plan on using them to move back in a couple of years. Bob
Paul, Overall:
We wanted to express our appreciation to Tony from Express Cargo for your superb service helping us move our entire household from rural Idaho in the U.S.A. to a small town in rural Devon, UK in the summer of 2012. From our first contact with you via e-mail we could tell you were different from other movers. Your e-mail was intelligent, informative and personal. Your follow up professional telephone manner reassured us that you would be able to handle our complex move and at a price we could afford. The "local experienced" mover quoted us $5000 more and failed to follow up with us! You were always prompt and attentive in returning our calls and e-mails, despite being in a different time zone. Our container arrived on time as promised and we felt you and your staff walked us through all the paperwork requirements for our international move with ease. We were kept informed every step of the way as to what was happening with our goods. They arrived in the UK without any delay, no problem with customs, no extra charges at all and prompt, courteous delivery to our home. The local team in the UK were terrific and we felt spoiled by the excellent service we received at such little cost. We would definitely recommend your company to anyone wishing to relocate from anywhere in the USA to anywhere in mainland Britain. Thanks again Tony. The Drakes
chet, Overall:
Hey Tom, I want to tell you thank you! Our international move to Finland went great. You and your team did a fine job walking us through everything and helping cut expenses! We are very grateful and happy to be in our new place now. Thanks again, Chet
Jaime, Overall:
I'd like to thank Jennifer, Gladys and Express Cargo for all the work, help and guidance when I needed my gear shipped back home to New Zealand. I first came across them when making enquiries over the internet. After numerous quotes, I chose your company for the following reasons, 1. Pricing 2. Clear and precise correspondence 3. Insurance I had no idea of the steps or processes involved with shipping gear overseas however Jennifer explained to me very clearly and simply the steps involved. Any queries I had, no matter how big or small they were, Jennifer would respond back to me promptly through emails and because of any concerns I had, they were promptly put to rest very quickly. I really appreciated this attention to servicing and details. I have no hesitation in recommending Express Cargo to anyone who is looking for a company to move their gear overseas. Warm Regards, Jaime Fisk
Gibson and Silvia, Overall:
We engaged Express Cargo to move our personal effects and furniture to Ecuador paying for door to door service. Do not deal with this company. They do not have the experience or resources to take on such a move. they will quote you and accept payment for services that will never be provided. We are yet to complete our move or receive our container and have already incurred thousands of dollars in unforseen charges and have had to take over the whole process ourselves Gibson and Silvia Vaughn
Martin, Overall:
SUMMARY FACTS: Irreparably damaged over $3500 goods, estimated date of delivery was 2 months later, only way to contact them was through complaining to the BBB. Used this company to ship all our stuff from USA to UK, after packing it (the large things inadequately) they gave us an original estimate of 6-9 weeks to get to us, it took over 3 months, during this time they did not return calls, they did not reply to any emails making us aware that it was on its way or going to be delayed. As other reviews have said the only way to get them to answer you is by filing a complaint with the BBB. After complaining to the BBB we finally got an estimate of a delivery date and an excuse of "the Christmas time is slow and therefore delayed your shipment". After waiting 3 months we finally received our stuff of which they irreparably damaged bikes, tables, chairs (legs broken off), and guitars, from the looks of things the pallet had been roughly treated. I am sure the testimonials on their website must be fraudulent as they are a horrific company to work with. DO NOT EVER USE THIS COMPANY EVEN IF THEY ARE CHEAP YOU WILL PAY FOR IT!
Gemma, Overall:
Quality
customer care
Value for money
Service
Thanks to the combined efforts of the staff at Express Cargo my husband and I finally received our belongings safely in Abu Dhabi! Dealing with Abu Dhabi customs was a complete nightmare, but Express Cargo guided us and intervened in order to help the process move along as smoothly as possible. The headache is over! Thanks guys! Gemma Ducsonse
jamal, Overall:
Quality
customer care
Value for money
Service
I just wanted to say thank you to Express Cargo for getting my shipment to me safely! We had a bit of a rough start, but they were all able to straighten everything out for me. I did not use a mover, I only used the curbside pick-up with door to door service. From pick-up to delivery Express Cargo certainly redeemed themselves for the earlier wrinkles. The effort by USA Cargo is much appreciated!!
deane, Overall:
Quality
customer care
Value for money
Service
Express Cargo USA provided another level of convenience and customer service I have not yet experienced in an international move. Express Cargo offered a full service move. They had the moverâ??s team come to my home to pack everything and load it all into the container. Our container arrived on time as promised and we (my wife and I) felt you and your staff walked us through each step and really helped us ease into moving back home. We received a few updates, but enough to keep us apprised of the ETA. They arrived in Glasgow without delay, no problem with customs, no extra charges at all and prompt, courteous delivery to our home. The local team in Glasgow were terrific and we felt spoiled by the excellent service we received at such a great cost. We would definitely recommend your company to anyone wishing to relocate from anywhere in the USA to anywhere in or around Glasgow.
Emily, Overall:
Value for money
Service
Quality
customer care
We wanted to express our appreciation to Express Cargo for your superb service helping us move our entire household TO Auckland, New Zeland in the summer of 2013. From our first contact with you via e-mail we could tell you were different from other movers. Your e-mail was intelligent, informative and personal. Your follow up professional telephone manner reassured us that you would be able to handle our complex move and at a price we could afford. The "local experienced" mover quoted us $5000 more and failed to follow up with us! USA Cargo was consistently prompt and attentive in returning our calls and e-mails, despite being in a different time zone. Our container arrived on time as promised and we felt you and your staff walked us through all the paperwork requirements for our international move with ease. We were apprised of the status regarding our items each step of the process. They arrived in the Auckland without any delay, no issues at customs, and prompt, courteous delivery to our home. We would definitely recommend your company to anyone wishing to relocate from anywhere in the USA to anywhere in New Zeland. E. Daniels
Sun, Overall:
Quality
customer care
Value for money
Service
I can report that my belongings arrived safely! Thank you for your very good service. The stuff I had not packed was packed perfectly and some of the stuff I had packed not very well was repacked. I would also like to thank you for using the import agents in Bangkok as they arranged all the paperwork and customs forms for me and even delivered my belongings to my door. I am very satisfied with the service you provided for me and if I need to import any more goods I would certainly use you again and if any of my family or friends need to ship anything I would certainly recommend your company. thank you again to ExpressCargoUSA for a fantastic service. Sun Zhang
MARIA, Overall:
Service
Quality
customer care
Value for money
This is to let you know that our move with ExpressCargoUSA went very well Your packaging was amazing and everything arrived in perfect order. If we are asked to recommend a company we will gladly mention you. Thank you to ExpressCargoUSA and all the team for your patience and advice. Auckland was hard work getting all the papers so your efficiency was even more marked. Kind regards M. Nunez
Julieta, Overall:
Service
Quality
customer care
Value for money
On time delivery
Packaging
honesty
Communication
3 months ago, I moved my 1 bedroom from St Augustine to Buenos Aires. I packed my own boxes but the movers wrapped my furniture. The foreman, Jim was very professional and he did a proper inventory. I had some customs hassles in Argentina as they forced me to have an inspection, but that was expected. My volume ended up being less, so my cost went down. I ended up buying more insurance with the extra money. All in all I would recommend this company. They are very nice on the phone.
Sheila, Overall:
Service
Quality
customer care
Value for money
On time delivery
Packaging
honesty
Communication
movers and rep, very professional...very reasonable prices, and on time...thanks guys!
Fabian, Overall:
Service
Quality
customer care
Value for money
On time delivery
Packaging
honesty
Communication
Just finished a very stressful move from Miami to Buenos Aires. I was assigned a job there at the last second, and needed to find a company who could move me fast, with a good price. The price ended up being a little under what they quoted me, which was great because of fees I had to pay once I got here. The representative was very helpful, honest, and kept checking in with me to update me on any changes that were being made. I will definitely use this company again in a few years when it is time for me to move back.
Faith, Overall:
Service
Quality
customer care
Value for money
On time delivery
honesty
Packaging
Communication
I just moved from Boston to Sydney and Express Cargo did an amazing job with my move. I was "iffy" at first on which moving company to use, since so many of them get bad reviews, but this company really proved me otherwise. The representatives were very helpful, polite, and always kept me updated. I would highly recommend this company to anyone who is needing make a big move like this.
Darek, Overall:
Service
Quality
customer care
Value for money
On time delivery
honesty
Packaging
Communication
this was good company..I had 3 bedroom house to package..very helpful representative and mover and package on time..thank you very much for the help..!
Andrea, Overall:
customer care
Value for money
Service
Quality
On time delivery
honesty
Packaging
Communication
Job stationed me in Panama City for the next year and a half so I need movers fast. Express Cargo gave me a great price compared to other movers. I had two bedrooms, a living room, dining room, & kitchen that needed to be moved carefully because I have a lot of precious, glass collectables. When I got to Panama City, my things arrived not even two weeks after and in good condition. Thank you Express Cargo!
Mike, Overall:
customer care
Value for money
Service
Quality
On time delivery
honesty
Packaging
Communication
My recent move to Berlin was very expensive for me, but Express Cargo USA gave me a very reasonable price for the move. It turned out to be a lot cheaper than the costs from a few other movers I got quotes from. Sean was my representative and he was amazing. He called numerous times to update me on the status of my belongings, and was very patient with me.
Odenys, Overall:
customer care
Value for money
Service
Quality
On time delivery
honesty
Packaging
Communication
Me acabo de mudar desde San Juan, Puerto Rico hasta Los Angeles, California. Mi representante, Sean, fue muy amable y siempre me llamaba para recordarme en que fecha ivan a llegar mis cosas. Tenia dos cuartos, las cosas de la salga, y el comedór. No me cobraron tanto como otros lugares de "movers" tampoco. Cinco estrellas para Express Cargo USA!
Liznay, Overall:
Quality
customer care
Value for money
Service
On time delivery
honesty
Packaging
Communication
Moving from Miami to Italy to pursue my career in design and world culture and also for my love to travel..but it comes at an expense. I needed to find a way to move my belongings and save money..this company helped me to do both. I had gotten quotes from other companies but they were just too expensive. Express Cargo gave me a very reasonable price to work with..they came to get my things and had them at my door in Italy within just a few weeks. My representative also helped to keep me as stress free as possible by keeping me updated. Thanks guys!

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